Privacy Policy
Effective date: June 14, 2026
This Privacy Policy describes how PT CCHANNEL MEDIA INDONESIA ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website at lemon.co.id (the "Site").
Information We Collect
We collect information that you provide directly to us and information collected automatically through your use of the Site.
Information you provide
When you submit an inquiry through our contact form, we collect:
- Name — to address you personally in our response
- Phone or WhatsApp number — to contact you via your preferred channel
- Email address — to send you our response and follow-up communications
- Message — to understand your inquiry and provide a relevant response
Information collected automatically
When you visit the Site, certain information is collected automatically, including:
- Device and browser information — browser type, operating system, device type
- Usage data — pages visited, time spent on pages, referral source
- IP address — used for security and fraud prevention
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested information
- Improve our website and services
- Detect and prevent fraud or abuse
- Comply with legal obligations
Third-Party Services
The Site integrates with third-party services that may collect information about you:
- Cloudflare Turnstile — captcha service that collects device and browser data to verify you are a human user
- YouTube — embedded videos may set cookies and collect usage data per YouTube's privacy policy
- Google Maps — embedded maps may collect location data and set cookies per Google's privacy policy
We do not control the data practices of third-party services. We encourage you to review their privacy policies for more information.
Data Retention
We retain your personal information for up to 2 years from the date of collection. After this period, your data will be securely deleted unless a longer retention period is required by law.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under Indonesian law (UU PDP — Personal Data Protection Law), you have the following rights regarding your personal data:
- Right to access — request a copy of the personal data we hold about you
- Right to correction — request correction of inaccurate or incomplete data
- Right to deletion — request deletion of your personal data
- Right to object — object to the processing of your personal data
- Right to data portability — request transfer of your data in a structured, commonly used format
- Right to withdraw consent — withdraw your consent at any time where processing is based on consent
To exercise any of these rights, please contact us at contact@lemon.co.id. We will respond to your request within a reasonable time.
Children's Privacy
The Site is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective date" above.
Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@lemon.co.id.